Competitive salary + excellent benefits

Senior Property Claims Handler

Ref: 4085| Posted: 7th Nov 2023

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We are a renowned insurance recruitment agency specialising in connecting exceptional talent with top-tier companies.

Currently, we have an exciting opportunity for a Senior Commercial Claims Handler to join a leading organisation in the insurance industry. This hybrid job opportunity offers the flexibility to work 2 days in the office and 3 days from. 

Company Overview:

Our client’s team is recognised for its dedication to providing exceptional insurance services to Housing Associations. They are seeking a motivated and dedicated Senior Commercial Claims Handler to join their established team. With a strong focus on customer satisfaction and professional advice, our client ensures that their clients' claims are handled efficiently and effectively.

Role Overview:

As a Senior Commercial Claims Handler, you will play a crucial role in delivering high-quality services to clients and brokers. Your expertise in commercial claims handling and knowledge of property and casualty lines of business will be invaluable.

From the beginning to the conclusion of each claim, you will exceed client expectations by providing exceptional advice and support. Your exceptional communication skills and ability to balance client expectations with compassion will make a significant impact during what can be a stressful time for clients.


  • Advise and update clients on relevant events and discussions throughout the claims process, ensuring complete customer satisfaction.
  • Regularly assess claim status with clients, insurers, recovery agents, and solicitors.
  • Provide technical advice to clients, offering guidance and support throughout the duration of the claim.
  • Continuously develop and maintain market, insurance, legislation, and technical knowledge.
  • Efficiently manage claims and update the system with all necessary information.
  • Communicate any additional information acquired during the claims process to insurers and recovery agents.
  • Ensure accurate and timely production of claims statistics in accordance with service level agreements.


  • Previous experience in handling commercial claims and strong knowledge of commercial property lines of business.
  • Desirable qualification: Cert CII/Dip CII (Chartered Insurance Institute) or equivalent.
  • Demonstrated expertise within the insurance industry, with a focus on claims handling.
  • Strong customer service drive, forward planning, and analytical skills.
  • Proficient in administration with exceptional communication skills.
  • Task-focused with a keen interest in career development.
  • Ability to identify potential risks and seek advice when required, adhering to company processes.
  • Strong social skills, with the ability to use initiative when assisting team members.
  • Proficiency in MS Office.
  • Eligible to work in the UK.

This is a fantastic opportunity to join a prestigious company and make a difference in the lives of clients throughout the claims process. If you are a motivated Senior Commercial Claims Handler with a passion for delivering exceptional service, we encourage you to apply now. This hybrid-based role offers flexibility, career development prospects, and the chance to work with a dynamic team. Don't miss out on this exciting opportunity - submit your application today!

Salary is negotiable (DOE) you will receive excellent benefits on offer including 25 days starting and an option to buy/sell holiday up to 30 days per annum + excellent pension and flexible benefits to tailor around your needs.  

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.

Please apply for the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.