Account Handler
Up to £50,000pa + benefits

Senior Commercial Insurance Key Account Handler

Ref: 4045| Posted: 13th Mar 2023

We’re looking for a Senior Commercial Key Account Handler, to work for an Independent Broker offering high-quality, specialist products to Personal and Commercial clients throughout the UK.  Our client has sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of their clients.

As an experienced Senior Commercial Account Handler, this is a rare opportunity to join their highly established and thriving team based in Kent.

This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career.

If the above describes you and you enjoy providing exceptional customer service, talking to people, have a good level of attention to detail and time management then we want to hear from you!

Your Skills, Experience and Qualifications:

  • Minimum 5 years of Commercial Insurance Experience (Broker or Insurer)
  • Experience working as a Commercial Account Handler ideally handling mid-market and large commercial/corporate accounts
  • Good all-round commercial insurance experience with technical knowledge across a range of classes of business
  • Effective communication skills both written and verbal
  • The ability to work alone or as part of a team
  • Attention to detail
  • Excellent time management and organisational skills
  • Analytical and problem-solving skills
  • Have a strong and current technical knowledge of:
  • Commercial Combined
  • Combined Liability
  • Property Owners
  • Contractors All Risk Covers
  • Professional Indemnity
  • Management Liability
  • Cyber Liability
  • SME Package Business
  • Knowledge of Open GI is desirable
  • High-level customer service skills
  • A desire to develop strong customer and insurer relationships
  • Well-developed negotiation skills
  • The ability to support colleagues in a close team environment.
  • Excellent organisational skills
  • Currently holding or working towards Cert CII

Principle Duties and key tasks:

The successful candidate will be joining a busy, proactive team of brokers who specialise in Commercial Insurance.

This is not an exhaustive list and depending on your agreed career path these duties may change.

  • Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets.
  • Obtaining new business/renewal terms, negotiating and closing with Insurers
  • Create documents for new customers, along with any mid-term adjustments and renewal information too.
  • Ensure all customer details are recorded accurately and entered into system in a timely fashion.
  • Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs.
  • Manage all day-to-day queries, renewals, amendments and mid-term adjustments Build and maintain relationships with customers, prospects, teams and insurers to provide best-in-class service and drive growth.
  • Incoming and outbound call handing - new and existing customers
  • Effectively manage individual diary.
  • This role offers hybrid working once the initial training plan has been completed with an expectation to be in the office only three times a week thereafter.

Training and Development:

Their focus is heavily on training and development and a full induction and training plan will be provided to successful applicants.

Each placement provides employees to continuously develop their knowledge and personal skills which could result in opportunities in other areas of the business.

All staff can study for professional qualifications such as CII (Chartered Insurance Institute). We will encourage further professional development to reach DIP status.

You will enjoy a great work-life balance and life does not always fit into the box of "9 - 5.30 at the office".

Their offices are open Monday - Thursday 8am - 6.30pm and Friday 8am - 5.30pm. A flexible working approach can be discussed.

If you are working remotely, they will provide any equipment you will need to do your job.

They pride themselves on providing top-quality training and development throughout the business. Internal growth is a priority, with resources to help staff carve out their desired career path.

All new starters will have a full 6-8 week training plan designed to give a full overview of their role, department and the business.

Professional insurance qualifications are offered with a variety of resources to help guide staff through their qualifications. With this level of training, staff's background and education history aren't important - the successful applicant will have a willingness to learn and develop.

They will support and fund professional qualifications such as CERT CII. You will be awarded a £500 pay increase with each successfully passed module (total of 3) with a £500 bonus on completion.

Along with an attractive salary, your benefits also include:

  • 25 days leave per year.
  • Increased allowance with a length of service to a maximum of 30 days Enhanced Maternity/ Paternity schemes
  • Open to discussing flexible/hybrid working. If you are working remotely, we'll provide any equipment you will need to do your job
  • Death in service
  • AVIVA Employee Assist programme
  • Company sickness policy
  • On-site mental health first aiders
  • Wellness Wednesdays
  • Annual salary review
  • Salary sacrifice pension scheme
  • Proactive pay increases to reflect on growing responsibilities
  • Support & funding for professional qualifications
  • In-house learning & development supporting you in furthering your development and career progression

Please apply for the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.