Account Handler
£40,000pa + uncapped commission + excellent benefits

Senior Commercial Account Handler

Ref: 3817| Posted: 26th Apr 2022

We have a fantastic opportunity for a hungry and positive commercial insurance account Handler.  A great opportunity to work for a thriving, market leading and family owned independent insurance broker who have approximately 100 staff and write in excess of £25m Gross Written Premium. Who offer real career progression and outstanding training and mentoring through their in- house dedicated team.

A large number of their team leaders and managers have been working for them for a long time, having started perhaps handling calls or as apprentices and flourished with their business. You will be joining an existing team of friendly professionals that really do get on and care about the company they work for.

The commercial team have some ambitious growth plans over the coming years so not only is this a great time to join but there will be plenty of opportunity for development for the right individuals

We are looking for someone with over five years’ commercial insurance experience and a solid working knowledge of general commercial insurances including Motor Fleet. 

There are excellent benefits on offer, including a chance to work in brand new refurbished offices, excellent uncapped commission structure and a guaranteed bonus for the first 2 months of employment to help support you as you build your pipeline. Life insurance x3 salary , they also offer hybrid working and job flexibility. 

Essential Skills

  • Candidates will need to have at least 5 years’ experience in a similar role within a commercial insurance broker.

  • Excellent planning and organisational skills and good attention to detail.

  • Favourable team working skills and ability to work with minimal supervision.

  • Proven desire to update knowledge and skill set when required.

  • Written and spoken communication skills that allow you to inform and advise others clearly.

  • Good problem solving and negotiation skills.

  •  A strong work ethic and a professional approach to all aspects of business internally and externally.

Main Duties and Responsibilities:

  • Achieve all individual sales KPI targets set by the company, whilst managing customer and team expectations.

  • Build and maintain effective relationships with underwriters.

  • Provide point of contact for customer enquiries, dealing with these through to a successful outcome.

  • Question existing customers effectively to ensure renewal premium is based on correct information.

  • Identify further selling opportunities (including up selling) and be able to close renewals effectively.

  • Overcome objections to maximise sales opportunities.

  • Explain the features and benefits of policies to clients.

  • Deliver customer service in line with ‘best practice’ and ensure compliance to relevant policies.

  • To provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these wherever possible.

  • Accurately process new business and renewal documentation and send to clients in an effective and timely manner.

  • Effectively deal with incoming post and email enquiries

  • Maintain accurate records and computer files.

  • Demonstrate a positive, enthusiastic, committed and flexible attitude towards other team members, recognising the importance and benefits of effective team working.

  • Attend team and staff meetings as and when required.

  • Carry out any other duties within the scope, spirit and purpose of the job as requested by your manager/team leader.


Please apply to the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.