Call Centre
Insurance
Middlesex
up to £26Kpa

Quality Control Officer

Ref: 3813| Posted: 13th Jan 2022

We are recruiting a Quality Control Officer who will be responsible for auditing transactions carried out by our client on a daily basis.  You will listen, review record and fix errors and reporting back the findings to line managers and coaches.

Your key responsibilities:

  • Audit transactions on a daily basis.
  • Prepare reports presenting key error findings and inform line managers and coaches.
  • Manage the error log and follow up action taken with line managers and coaches.
  • Report errors and escalate issues as needed
  • Check all new business/ renewal files correspond with the details on screen.
  • To ensure all the accounts pages are correct.
  • To leave notes to advise who's case, which company / scheme, which docs outstanding.
  • Sort through every file to place documents in correct order and highlight any questions which need to be answered by customers.
  • Check files received from sales/renewals against logs
  • Distribute files to rest of team and log amount
  • Listen into calls and ensure agents comply with guidelines laid down by the Financial Conduct Authority with regard to the selling of insurance
  • Deal with all emails received in the department  
  • Ensuring that all Quality control logs are updated on a daily basis.

The ideal applicant will be an analytical and problem-solving person who has a real attention to detail, someone that is happy to work flexible hours if required and already has experience in a similar field ideally within the motor/home insurance market.

Hours of work

Office based shifts between 9am – 7pm based on a 40-hour working week Monday to Friday.  

  • Salary up to £26Kpa DOE

Benefits include

  • Eye tests with contribution towards cost of spectacles (if required for VDU use)
  • Employee assistance program
  • Cycle to work scheme
  • 21 days' annual leave plus all English bank holidays
  • Pension 
  • Parking