Account Handler
Greater Manchester
up to £28Kpa + excellent prospects

Personal Lines Team Leader

Ref: 4088| Posted: 16th Oct 2023

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Exciting opportunity for an experienced Personal Lines Insurance professional to join a thriving Manchester-based insurance business. Reporting to the Head of Broking Management, you will mentor and manage junior team members, taking on a leadership/management-focused role.

The company, employing 25 Account Handlers in both Commercial and Personal lines, offers a competitive salary of up to £28K and attractive benefits including 5 weeks holidays, company pension, hybrid working, and private medical policy option. Working hours are Monday to Friday, 9am to 5:30pm.


  • Deliver exceptional broking services, prioritising customer service and positive outcomes.
  • Ensure compliance of brokers and staff in collaboration with the Compliance Department.
  • Foster an enthusiastic trading culture and effectively manage new and existing business.
  • Conduct regular file checks and provide monthly performance reports.
  • Set clear team goals and promote proactive problem-solving.
  • Maintain effective communication and a positive working environment.
  • Support the Broking Team Manager and maintain good insurer relations.
  • Seek efficiency across the business and ensure technical and market knowledge within the team.
  • Support other broking teams as needed.


  • Several years of insurance broking experience.
  • Management experience preferred but not essential.
  • Strong business sense and understanding of brokers' challenges.
  • A Level or equivalent education, proficiency in broking software and MS Office.
  • Strong influence and negotiation skills for dealing with insurers and managing a team.


  • Broker feedback, customer complaints, and proactive phone call activity.
  • Compliance with broking standards, renewal retention, and new business conversion.
  • Placement of policies with preferred markets and compliance with file checks.
  • Achievement of monthly objectives and staff training and competency levels.
  • Effective use of broking systems and cross-selling opportunities.
  • Analysis of lost business and prospecting meetings.
  • Timely resolution of accounts queries and expense management.

To apply, please submit your updated CV, and we will contact you within 5 working days to discuss your expectations, experience, and the role in more detail.

At Insure Recruitment, we value diversity, inclusion, and authenticity in the workplace. If you're excited about this role but don't perfectly align with every qualification, we encourage you to apply. You may be the ideal candidate we're looking for in this or other roles.