Are you committed to ensuring customers receive the highest standard of customer service? Are you looking for a role within a specialist financial services organisation where we will support and develop your career? Do you want to work with a highly successful supportive team? Yes? Then read on as we have an opportunity that could be perfect for you….
Working at the heart of our clients General Insurance department, you will be responsible for generating leads with clients requiring home and motor insurance.
About the role:
Ensure all scripts are followed compliantly to gain agreement from the customer to have a General Insurance quotation
- To have the ability to adapt the script and the conversation in order to meet the customers’ needs
- Proactively contacting customers in a competent manner
- Ensure all key performance indicators both individually and as a team are met in relation to quality of call and quotation opportunities achieved
- Providing accurate statistical information as required by the Outbound Team Leader
- Prepare for each call using available details
- Ensure that all information is updated on the relevant systems to support the sales process
- Develop and maintain good working relationships with colleagues, other departments across the business and the Sales Force
- Contribute to the goal of continually improving the quality and volume of work, maximising business opportunities wherever possible
- Identify opportunities for improvements in productivity, customer service, sales and reduction in cost where possible
- Building relationships with peers and stakeholders
- Contribute to the goal of continually improving the quality of data
- Manage the call fully by completing the appropriate administration tasks and updating records
- Identifying and creating an opportunity for cross sells
- This is a great opportunity; our clients Insurance Consultants receive amazing training and can move into many great functions with the company!
What we’re looking for:
- You’ll be outgoing, confident and have some call centre customer service or sales experience so you’re comfortable with negotiating and overcoming objections
- It’s all about communication, so you will join us armed with a great engaging telephone manner
- You will have excellent customer service and communication skills
- In order to hit your quarterly bonus, you will be target driven and organised
- You thrive in a KPI environment and get excited when you hit targets to secure your bonus
- Insurance experience is not essential as full training can be provided
What you’ll get:
- An annual salary of up to £20,000pa
- Quarterly bonus OTE £24,000pa
- 25 days holiday plus bank holidays (rising to 28 days with service anniversaries).
- Buy extra holiday days or sell holiday you don’t need.
- A great pension scheme – company matched plus 2% (up to 10%).
- Life assurance – worth four times your base pay
- Flexible working – keep a healthy work-life balance with days from home and in the office
- Personal development – we offer great training programmes and support you with external, professional qualifications.
- Flexible benefits – includes our travel loan/car parking scheme, cycle to work programme and medical cover.
- Discounts – across major brands in retail, health, wellbeing and leisure.
- Health checks – access to unlimited video GP consultations 7 days a week and 500 onsite appointments each year (Birmingham and London clinics)
- Volunteering days – two days a year off work to volunteer for a worthy cause
- Free financial advice
- Salary sacrifice scheme for ultra-low emission cars (electric and plug in hybrids)
- Employee assistance programme
Hours of work
35 hour working week – split shift patterns Monday – Friday (with on Saturday worked in every 5-6 weeks from 9am-1pm) Hybrid working, so you could work the Saturdays from home
Shifts in-between 9am and 8pm (however at the moment they are working between the hours of 9am until 6pm)
Please apply to the role by submitting your most up to date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.
Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.