Mortgages
Financial Services
Fleet
up to £32,000pa

Mortgage Services Consultant

Ref: 3791| Posted: 29th Nov 2021

Experienced Mortgage Administrator

Up to £32kpa DOE

Hampshire

This is an exciting opportunity for an experienced mortgage administration professional to join our clients successful and expanding company.

If you take pride in delivering a professional, efficient, and courteous service and would enjoy working in a high performing, friendly and collaborative team, this could be the job for you. 

JOB PURPOSE

 

This is a varied role, dealing with all aspects of our post mortgage completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

KEY RESPONSIBILITIES

  • Work to agreed objectives, service standards and deliverables.
  • Ensure relevant documentation and information received is checked for adherence to policy and criteria.
  • Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service.
  • Provide a prompt reply to all written correspondence.
  • Develop positive working relationships with colleagues.
  • Adhere to internal/external compliance, credit review and audit requirements.
  • Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF).
  • Use initiative to resolve queries outside own area of expertise.
  • Train and mentor new team members.
  • Take responsibility for your own learning and development.
  • All other associated duties and responsibilities and carry out any tasks as required by management.

 

 

QUALIFICATIONS & EXPERIENCE

 

  • Proactive, flexible, and willing to take on new aspects of the role as the Company evolves and also help out other teams.
  • Excellent communication skills, both written and verbal.
  • PC literate with a good knowledge of Microsoft Office products including Word, Excel and Outlook.
  • Proven experience of mortgage administration and customer service is essential.
  • Previous experience of the following would be an advantage but is not essential:
  • Arrears’ collection.
  • Mortgage securities / title experience.
  • Option to study CeMAP.

Please apply to the role by submitting your most up to date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.