£negotiable (DOE)

Insurance Trainer & Skills Coach

Ref: 3786| Posted: 26th Apr 2022

You will be responsible for helping our client fulfil its ambitions of providing a clear pathway through the company by giving people both the experience and training required in order to perform their role to the highest standards. You will be responsible for designing, delivery and measurement of a range of technical and soft skill training courses, aimed at individuals ranging from new starters through to experienced staff. Training will be a blend of product specific as well as CII, system, sales and soft skills

Job Responsibilities:

  • Design, implement and monitor CPD across the business. You will ensure that all relevant staff complete the IDD modules and 15 hours as a minimum each and every year. You will also confer with team leaders to design bespoke training pathways for individuals to fill the required knowledge gaps which are identified when going through the annual training needs analysis

  • Design, deliver and measure the success of various technical training courses across all areas of the business

  • Design, deliver and measure the success of various soft skill training courses across the various levels of the business

  • Design, deliver and measure the success of various company product specific courses, including when products are updated and annual refresher courses

  • Design, deliver and measure the success of various system training courses. Particularly at induction or any system changes or updates

  • You must have a working knowledge of ICOBS, Industry Regulation and Compliance matters

  • Take an active role in the training and induction of new employees to ensure their skills meets

    the required levels in order for them to perform their duties to the required standards

  • Deliver various training modules to help individuals attain insurance qualifications such as FIT & Cert CII

  • Prepare and circulate a monthly report and monthly training plan to show progress against CPD and planned courses

  • To always act with integrity

  • To always act with due care, skill & diligence

  • To always be open and cooperative with the FCA, the PRA, any other regulators, compliance teams etc.

  • To observe proper standards of market conduct

  • Adhere to all company policies as detailed in the company handbook

Job Specific Competencies:


  • Cert CII qualification or above

  • Already hold Teaching/Assessing Qualification(s)


  • Insurance industry experience is essential – minimum 2 years

  • Experience of working in a Training role – minimum 2 years

  • Experience of delivering performance management

  • Proven experience of working to targets and driving performance

  • Experience training, developing and coaching of employees

  • Excellent communication and ability to work with senior stakeholders

  • Previous experience of leading, motivating and coaching both groups and on a 121 basis

  • Strong IT skills

What are the benefits?

  • You will have the opportunity to work in our clients newly refurbished modern office is located in the centre of Sutton with easy access to the high street
  • Competitive salary
  • Easy access to a selection of mainline transport links including rail, bus and car
  • 28 days holiday (including bank holidays) increasing by 1 day per year to a maximum of 33 days
  • Stakeholder pension scheme
  • Flexitime System – up to 10 “flex” days per year
  • 35 hour working week – Office hours are 8am to 6pm following shift pattern
  • Perkbox and Perkbox Medial subscription
  • Option to purchase additional holiday entitlement
  • Day off on your birthday

Please apply to the by role submitting you’re most up to date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming increase in candidate applications, if you haven't heard from us within 5 working days, please assume your application has been unsuccessful.