Customer Services
Insurance
Twickenham
Up to £24k plus excellent benefits

Insurance Customer Services

Ref: 3964| Posted: 22nd Sep 2022

A fantastic chance to give your customer service career a huge boost! Inviting your driven and energetic attitude, we are looking for a customer service professional. With your 'can-do' approach and experience (particularly in motor insurance), you will be joining a flourishing, fast-growing company with huge scope and great relationships in place with a large panel of leading insurers.

Duties will include-

  • Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance.
  • Making outbound calls to customers to chase outstanding items required to complete their policy.
  • Timely support in handling queries to ensure a strong retention rate.

To be successful in this role, you will need-

  • Outstanding communication skills. 
  • A proven ability to achieve KPI targets.
  • Ability to build and maintain customer relationships and ensure retention.

In return, you’ll be fully supported by a welcoming team and given all the tools and training to be successful. The role is wholly based in the client’s spacious, beautiful and bright Twickenham offices. Strong compensation starting from a £19k - 24k base salary with additional bonuses of up to £150 per month.

This role requires flexibility with working hours which will be on a shift basis, plus a Saturday rota basis. You will receive good benefits including-

  • Eye tests with a contribution towards the cost of spectacles (if required for VDU use).
  • Employee assistance program.
  • Monthly retention bonus.
  • Cycle to work scheme.
  • 21 days annual leave plus all English bank holidays.
  • Pension.

Please apply for the vacancy with your latest CV. Please note that our consultants are trying their best to assist you, however, if you do not hear from us within 2 working days then please consider your application unsuccessful at this stage.

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.