up to £23,000pa + excellent benefits

Insurance Claims Support

Ref: 3770| Posted: 21st Jun 2022

Insure Recruitment are currently working with a leading insurance broker who, due to expansion are seeking a Claims Support Officer to join their team, to provide admin support to the claims handler with new claims, raising payments and other ad hoc claims support. 

The ideal candidate will have some insurance admin/support experience and there is potential career progression opportunities to a Claims Handler role.

Your Role:

  • Advise and update your clients about relevant events and discussions during their claim.  Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents, and solicitors. 
  • You will have open conversations with your Line Manager about any issues, queries or areas of concern that may arise.
  • Build and maintain your market, insurance, legislation, and other technical knowledge. Efficiently running claims and keeping the system updated with all relevant information.
  • Balance your workload in order to service the client promptly and expertly. With superb administrative skills, task-focused with a desire to develop and cultivate your career with us.
  • Update insurers and recovery agents, informing them of any additional information acquired during the claims process. 
  • Ensure that claims statistics are accurate and produced in accordance to SLAs.


Your Skills, Qualifications, and Experience:

  • Are you Cert CII/Dip CII qualified? That would make a real difference to your contribution along with being educated to GCSE standard or equivalent.
  • You have experience within the insurance industry and expert claims handling focus. We need your strong customer service drive along with your good planning and analytical skills.
  • We want you to spot potential risks and seek advice when required. Applying due diligence and process adherence accompanied by high accuracy and attention to detail.
  • You have good communication and interpersonal skills and will take initiative when assisting team members. 
  • Proficient in MS Office 
  • Eligible to work in the UK

Salary up to £23Kpa plus excellent benefits including hybrid working flexibility after you have completed 6 months of training, 25 days holiday plus excellent Flexi benefits including private medical, death in service, and an attractive pension contribution. 

Please apply to the by role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.