About the Company
Our client is a well-established independent underwriting agent and broker, providing comprehensive cover across marine insurance. With a growing portfolio of European and international business alongside a strong UK presence, they offer a dynamic and collaborative environment with excellent opportunities for career development.
The Opportunity
An exciting opportunity has arisen for a motivated and detail-oriented Insurance Administrator to join a growing team. This is a varied role supporting multiple areas of the business, offering exposure to underwriting, broking, and client servicing, with clear potential for career progression.
Key Responsibilities
Policy Administration
- Prepare, issue, and update insurance documentation including quotations, schedules, endorsements, renewals, and certificates
- Ensure all documentation is accurate, compliant, and processed within agreed service levels
- Maintain up-to-date and complete records on the internal policy administration system (Acturis)
Customer & Broker Support
- Handle incoming enquiries from clients and brokers, providing clear and professional responses
- Chase outstanding information or documentation where required
- Support the sales/underwriting team with administrative tasks to ensure a first-class service
Data Management
- Input, verify, and maintain data across internal systems, ensuring accuracy and regulatory compliance.
- Perform regular audits of records to identify errors or missing information and correct them promptly.
Compliance & Process
- Ensure all processes comply with FCA, GDPR, and internal governance requirements.
- Follow company procedures consistently and escalate any anomalies, gaps, or issues as needed.
- Support internal audits and quality assurance checks.
General Administration
- Prepare reports, policy summaries, and renewal lists as required.
- Manage incoming and outgoing emails and documentation.
- Provide general administrative support to underwriting or broking teams.
Skills & Experience
Essential
- Previous experience in an insurance administration or similar office-based role.
- Experience using Acturis.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to prioritise workload.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to work effectively within a team environment.
Desirable
- Knowledge of FCA compliance requirements.
- Experience within general insurance (administration, underwriting, broking, or claims).
- Marine insurance knowledge.
Personal Attributes
- Professional and customer-focused.
- Proactive, reliable, and able to take ownership of tasks.
- Calm under pressure with the ability to meet deadlines.
- Positive attitude with a willingness to learn and develop.
What’s on Offer
- Competitive salary and benefits package.
- Exposure to a specialist area of insurance.
- Genuine opportunities for career progression.
- Fully remote working role.
- Supportive and collaborative working environment.
If you are looking to develop your career within a specialist and growing area of insurance, we would love to hear from you.