Account Handler
West Sussex
£30,500pa+ excellent benefits

Insurance Account Handler

Ref: 4043| Posted: 14th Aug 2023

Two unmissable job opportunities for talented and articulate insurance account handlers to develop your commercial insurance career to account handle non-profit charitable organisations.

Based in Lancing, this is your chance to join a gold-standard investor in people organisation, and a friendly and talented team.

You’ll need over 1 years’ experience working as account handler ideally covering a broad range of commercial classes, (we will also consider candidates from a personal lines/HNW Account Handling background).

Benefits include-

  • Salary circa £30,500 p.a.
  • 25 days holiday which rises with years of service up to 32 days per annum plus you receive additional days holiday over the Christmas period which is on top of your annual allowance plus bank holidays!
  • Standard working hours are Monday to Friday 9 am to 5 pm.
  • The team also enjoy hybrid working flexibility – 3 days in the office 2 from home.
  • An excellent pension scheme – 3% contribution from you and 6% from the company you can also increase your personal contribution of up to 10% of your annual salary.
  • Annual salary and performance reviews.
  • Simply health scheme.
  • Free parking.
  • Continued study towards the Cert CII qualifications.
  • Season ticket loan (plus many more benefits to discuss!)


The main aim for your new role is to acquire optimum account retention and growth, via the account management, broking, and technical support that you provide. Working in the renewals team you will report directly into the Renewal Manager.


Duties include-


  • You’ll be the prime contact point for a portfolio of clients which consist of non-profit charitable organisations.
  • You will have strong administration and experience of account handling customers polices and manage client relationship through excellent customer service.
  • You will also have the opportunity to work on various new business campaigns to cross-sell and up sell to existing clients.
  • You will deal with all policy and client queries and achieve prompt and appropriate solutions and ensure the collection of premiums income.

Skills required-


  • Ability to develop solutions to customers insurance requirements.
  • Ability to work to deadlines and/or under pressure.
  • Good customer service skills.
  • Good communication and interpersonal skills.
  • Good organisation skills.
  • Ability to work towards the target - Sales, influencing, and negotiation skills to achieve targets and best outcomes for clients.


Experience required-


  • Must be able to demonstrate experience of insurance broking (ideally within commercial insurance).
  • Must be able to advise on, sell and service all classes of insurance products.
  • Working towards professional insurance qualifications.
  • Knowledge and experience of FSA Compliance and TCF practices.
  • Good customer service skills.
  • Team player.
  • Good communication and interpersonal skills.


Other essential criteria-


  • Commitment to and understanding of equality and diversity issues within a diverse and multicultural environment.
  • Routine business travel as and when required, which may include some overnight stay from time to time.


Please apply for the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.