Are you an outstanding, dynamic and experienced claims handler looking for a rewarding new challenge that will allow you to fully unleash your drive and passion for providing exceptional client service?
Then don’t miss this one-of-a-kind opportunity for a talented, client-focused, proactive and highly organised claims handler to join a leading Surrey-based international broker.
Your exciting role will revolve around handling claims for high-net-worth/ultra-high-net-worth individuals (including business-owners and celebrities), ensuring a smooth and efficient process from start to finish. Building strong relationships with your clients is crucial, so you’ll need to thoroughly understand their specific needs, appreciate their demands for excellence and strive to exceed their expectations.
Candidates must of held a Delegated Authorities within their claims role and bring experience household claims. Your background must be client focused and your experience must equip you with the robust account management and executive management skillset you’ll need to support claims through to settlement level of £30,000.
For this select and demanding client base, first impressions are vital. Candidates must be personable, highly professional and presentable; quick to grasp clients’ needs and inspire confidence. You’ll need to demonstrate your total discretion and empathy with clients regarding the impact of claims-inducing incidents, and have the tenacity and resilience to navigate them smoothly through their claims journey.
As you’d expect, the salary is highly competitive - we will run through the exact details with you once you apply.
Key duties include:
- Assisting clients with submitting valid insurance claims.
- Driving claims’ settlements and effectively negotiating the best possible outcome for your clients.
- Liaising with clients, insurers, loss adjusters and other relevant parties to ensure claims are settled efficiently.
- Proactively keeping clients informed of progress throughout the claims process.
- Ensuring all claims records are complete and up to date.
- Maintaining excellent relationships with clients, colleagues and suppliers.
To succeed in this role, you’ll need:
- High-net-worth/Household claims Delegated Authority experience
- Excellent communication and interpersonal skills.
- A strong work ethic and a commitment to providing exceptional customer service.
- To be adept at working independently and managing multiple priorities effectively.
- A meticulous eye for detail and a commitment to accuracy
In return, you’ll get a highly competitive salary and benefits package, including:
- 25 days’ holiday (minimum - with the option to purchase additional days).
- Defined contribution pension scheme with employer contributions.
- Life insurance, income protection, and health benefits.
- Three paid volunteering days to give back to your community.
- Employee Stock Purchase Plan and Share Incentive Plan.
- Discounted gym memberships, season ticket loans, and access to voucher programs.
- Critical illness cover and emergency backup childcare. And much more!
Please apply for the vacancy with your latest CV. Please note that our consultants are trying their best to assist you, however, if you do not hear from us within 2 working days then please consider your application unsuccessful at this stage.
At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.