Call Centre
Insurance
Sutton
up to £22Kpa + excellent benefits

Customer Service Insurance Retentions

Ref: 3765| Posted: 21st Oct 2021

We are recruiting for a Customer Service advisor for a thriving insurance business based in Surrey. 

The successful applicant will ensure customers have the best experience possible by proactively answer incoming calls, emails and web chat and service their existing customer needs. Provide support and comprehensive service and product information to customers.

Job Responsibilities:

  • Professionally service our existing customers; performing mid-term adjustments, servicing customer policies, renewal and cancellations
  • Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
  • Recording and maintaining accurate policyholder information
  • Maintaining a thorough working knowledge and policy terms and conditions
  • Maximise renewal retention
  • Ensure customer complaints are resolved in a way that treats the customer fairly at all
  • Develop and maintain customer relationships

Job Specific Competencies

Qualifications

  • Educated to GSCE level or equivalent
  • Previous customer service experience is essential
  • Insurance industry experience is desirable

Experience

  • Experience of working in a phone-based customer service role
  • Insurance experience is desirable
  • Proven track record of meeting agreed performance targets

Skills

  • Strong customer service skills
  • High level of attention to detail
  • Professional and adaptable communication skills – Both written and professional
  • Confidence in handling inbound and outbound communications
  • Excellent numeracy, literacy and IT skills
  • A proactive attitude and enthusiastic approach
  • Excellent time management skills

Behaviours

  • A clear logical thinker who takes initiative to make decisions
  • Has the ability to work well under pressure
  • A proactive attitude and enthusiastic approach
  • Effective team player and collaborator

If you have a passion for customer service, or experience within insurance and you thrive in a KPI environment then we want to hear from you!

Please apply to the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.