Customer Services
£23,100pa + bonus + excellent benefits

Customer Service Insurance Advisor

Ref: 3927| Posted: 14th Sep 2023

You will have exceptional customer service skills and you are now looking to join a thriving company, that can help you develop and train you to launch a successful career as a Customer Service Insurance Advisor.

Your starting salary will be £23,100 + excellent team bonus – OTE (potential £24,000-£25,600)

Additional benefits include

  • Hybrid working – 3 days in the office and 2 from home (after the training period)
  • Professional and continued career development and opportunities to gain qualifications (CII)
  • Hundreds of perks that you can choose around your lifestyle including discounts on cinema tickets, shops, gyms, restaurants and more
  • Holiday purchase and exchange schemes
  • Parking on-site is available on first come first serve basis.
  • Season ticket loan.
  • Employer pension contribution of 5%
  • Employee Assistance Program.
  • Monday to Friday 9 am – 5:30 pm. This may potentially change to 8 am to 4.30 pm in the future.
  • Offices close to the train station.

Duties will include

  • Working in a team of 15 customer service staff, retaining customers by taking inbound calls and contacting customers once their insurance is up for renewal.
  • Provide customers with exceptional customer service, answering their inquiries.
  • Working to team targets, including retention, inbound call service levels, promotion of premium finance, cross-selling, and quality/compliance of the service provided.
  • Using standard rates to provide customers with accurate and timely quote premiums.
  • Collect premiums and process amounts.
  • Ensure any credit offered is agreed with the company limits.

Please apply for the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

If you would like support to find the best possible job matches with our insurance clients, and/or to set up a job alert so we can notify you of the best possible matches,  Ask Aileen! She is dedicated to supporting our candidates 24/7 - click on the WhatsApp QR code below 

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this - or other roles.