Customer Services
Insurance
Guildford
Excellent salary (DOE)

Customer Service/ FNOL Claims Executive

Ref: 3784| Posted: 11th Jan 2022

An exciting opportunity for an energetic person who wants to develop a career within the insurance industry and financial services. Our client is a rapidly expanding and ambitious insurance company that currently employs 20 people in the UK. We are looking for a highly motivated individual who wants to join their customer service team and drive great service across multiple platforms.

You will answer tickets, calls and chats to serve our customers in making changes to their policies, processing cancellations, and answering questions about the products we sell. You will be the first point of contact for claims calls across multiple insurance products. You'll demonstrate excellent product knowledge, customer service and communication skills.

In Return, our client will provide you with product training and personal development to establish your career in Financial Services in a really fun and energetic environment. They are passionate about looking after our people so that they look after our customers.

In addition to the company pension scheme, you'll be enrolled on their company life insurance benefit and hybrid working flexibility. 

Key Skills:

  • Ability to work under pressure

  • Good negotiation skills

  • FNOL claims experience 

  • Excellent written and verbal communication skills.

  • A friendly and professional telephone manner.

  • The ability to gather and analyse information from the customer.

  • The ability to identify and respond appropriately to an individual customer’s level of

    understanding.

Key Tasks:

  • Taking incoming enquiries and prioritise your work

  • Dealing with customer requests in a polite and efficient manner

  • Dealing with insurance claims from First Notification of Loss. As a Claims FNOL Advisor you will provide excellent customer service by answering the first contact call, engaging with the policyholder, asking questions regarding their claim and their policy. You will take full details, evaluate the cover, log all details and the conversation and pass onto the relevant department to progress with the claim process

  • Ensuring compliance with the requirements of the firm’s own procedures and FCA

    regulations including the firm’s policy of treating customer fairly (TCF).

  • Maintaining customer records accurately and securely, in accordance with firm’s own

  • Record keeping requirements and following data protection law.

  • Working towards Key Performance Indicators.

Hours of work - shifts between 8:30am to 5pm or 9am - 5:30pm Monday to Friday 

The contract is office based, however staff currently work 1 to 2 days in the office and 3 days at home. 

Please apply to the role by submitting your most up to date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful