Call Centre
£22Kpa OTE £26Kpa + benefits and training

Customer Service Advisors

Ref: 4072| Posted: 3rd Jul 2023

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We are working with a reputable, leading insurance intermediary in the UK who are recruiting customer service professionals to join their thriving team in Guildford. 

This is a great career development job opportunity to develop your customer service career.

We have 10 active vacancies, starting salary £22Kpa + bonus (on target earnings of £26Kpa)

What skills are required to be considered?

  • Customer experience working ideally working towards KPIs and targets. 
  • Proven track record of resolving customer enquiries.
  • Previous experience working in a customer service environment, regulated or call centre. 
  • Excellent communication & listening skills.

Daily duties include:

  • Arranging adjustment quotes for midterm adjustments
  • Issuance of insurance contracts
  • Administering new documents & direct debit mandates
  • Managing your own workflow diaries/emails etc
  • Hitting targets and KPI's
  • Meeting our customers' demands and needs to resolve situations.
  • Live chat functions

Benefits include:

  • Investment in your professional development and future career prospects
  • Bonus incentives
  • Basic salary £22Kpa
  • 20 days holiday + bank holidays.
  • Private medical after a length of service
  • Pension
  • The company refunds your cost of the Cert CII upon completion.

Hours of work: Shift patterns on a weekly rotation

Early shift 

08:30 – 5:30 pm

Late shift 

10am- 7pm

Plus, every other weekend (either a Saturday or Sunday) from 9am – 2pm

Please apply for the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.