Call Centre
up to £22Kpa plus excellent benefits

Customer Service Advisor

Ref: 3765| Posted: 27th Oct 2022

We are recruiting for a Customer Service Advisor for a thriving insurance business based in Surrey. 

The successful applicant will ensure customers have the best experience possible by proactively answering incoming calls, emails and web chats and service their existing customer needs. Provide support and comprehensive service and product information to customers.

Job Responsibilities:

  • Professionally service our existing customers; performing mid-term adjustments, servicing customer policies, renewal and cancellations
  • Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
  • Recording and maintaining accurate policyholder information
  • Maintaining a thorough working knowledge and policy terms and conditions
  • Maximise renewal retention
  • Ensure customer complaints are resolved in a way that treats the customer fairly at all
  • Develop and maintain customer relationships

Job Specific Competencies


  • Educated to GSCE level or equivalent
  • Previous customer service experience is essential
  • Insurance industry experience is desirable


  • Experience of working in a phone-based customer service role
  • Insurance experience is desirable
  • Proven track record of meeting agreed performance targets


  • Strong customer service skills
  • High level of attention to detail
  • Professional and adaptable communication skills – Both written and professional
  • Confidence in handling inbound and outbound communications
  • Excellent numeracy, literacy and IT skills
  • A proactive attitude and enthusiastic approach
  • Excellent time management skills


  • A clear logical thinker who takes initiative to make decisions
  • Has the ability to work well under pressure
  • A proactive attitude and enthusiastic approach
  • Effective team player and collaborator

If you have a passion for customer service, or experience within the insurance and you thrive in a KPI environment then we want to hear from you!

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for a role unless they meet every single qualification or criteria.  At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive and authentic workplace.  So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway.  You may be exactly what we’re looking for in this or other roles.

Please apply to the role by submitting your most up-to-date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.

Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.