A fantastic opportunity to join an established and highly supportive Claims Team working for a leading national insurance group in their collaborative Maidstone office! This is a fantastic opportunity to become a key player in managing a diverse, high-value caseload, with a specialist focus on construction-related risks.
You will be crucial in delivering an exceptional client experience by proactively managing complex claims from start to finish, acting as the primary point of contact and fiercely advocating for the best possible outcomes. If you are a proactive problem-solver who enjoys challenging insurer decisions and building strong relationships, this role offers the perfect blend of independence and team backing.
Key responsibilities:
- Portfolio Management: Take charge of a varied and complex portfolio, including Contractors All Risks (CAR), Liability, Plant & Equipment, Professional Indemnity (PI), and Property claims.
- Client Advocacy: Act as the principal client contact, providing professional advice, ensuring clarity on complex policy terms, and expertly negotiating with insurers and suppliers.
- Efficiency & Compliance: Efficiently handle higher-value and intricate claims while maintaining meticulous and compliant records across systems.
- Collaboration: Work closely with broking teams and internal services, supporting colleagues by sharing your valuable technical expertise and knowledge.
What you'll need to succeed
We are looking for a candidate who is client-focused, empathetic, and demonstrates impeccable attention to detail.
Essential experience:
- Proven experience handling commercial insurance claims, ideally across construction-related classes (CAR, Liability, PI, Property).
- Strong organisational skills and a demonstrated ability to effectively manage a busy, demanding caseload.
- Clear, confident, and professional communication skills, with the ability to explain complex policy terms simply.
- Proficiency in Microsoft Office and a comfort with quickly learning new claims management systems.
Desirable experience:
- Experience using Acturis or similar broking/claims management systems.
- Progress towards or holding professional qualifications such as Cert CII, Dip CII, or CILA.
- Proven negotiation experience with insurers, loss adjusters, or suppliers.
On top of a highly competitive salary, the client offers a highly attractive benefits package that supports your financial, professional, and personal well-being:
- Group Personal Pension Plan, company-paid Group Life Assurance (4x salary), and Group Income Protection
- Group Private Medical Insurance (BUPA) after six months, free annual eye tests, discounted Gym Group membership, and access to a broker fee-free mortgage service.
- Full financial support for professional development and study, plus cash bonuses for achieving qualifications.
- Hybrid working flexibility
- 27 days of annual leave plus bank holidays (with the option to buy up to 3 additional days).
- Salary sacrifice schemes are available for an electric car and cycle to work.
Apply today and connect with our award-winning team at Insure Recruitment.
At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.