We are recruiting an administrator for a 6 months FTC, working for a mutli-award winning bank, the hybrid working Banking Services Administrator will be to deliver an exceptional customer experience and provide a professional, efficient service to all our customers.
This is a varied role with duties ranging from handling incoming customer enquiries and instructions, making outbound customer calls and processing new business applications. Completing the admin associated with customer and product related processing.
What we’re looking for:
- You will have previous customer service experience within an office environment.
- Excellent communication skills, both written and verbal
- Apply attention to detail and accuracy in all aspects of work
- Experience of general administration processes and servicing of business
- A flexible and pro-active approach to work and changing business priorities. Ability to self-motivate, plan, prioritise and organise own work and workflow
- Ability to work under pressure and to meet tight deadlines, with a strong focus on achieving results
- Ability to retain large amounts of information, especially relating to different procedures
- Understands the importance of team working, pro-active in building and developing relationships. Able to work with others to achieve team goals and objectives
- Excellent numerical skills with a keen eye, the ability to absorb and analyse data
- Knowledge of general banking procedures and regulations would be ideal
The successful candidate will receive
- An annual salary of up to £21,000
- 25 days holiday plus bank holidays (rising to 28 days with service anniversaries).
- Buy extra holiday days or sell holiday you don’t need.
- A great pension scheme – company matched plus 2% (up to 10%).
- Life assurance – worth four times your base pay
- Flexible working – keep a healthy work-life balance with days from home and in the office
- Personal development – we offer great training programmes and support you with external, professional qualifications.
- Flexible benefits – includes our travel loan/car parking scheme, cycle to work programme and medical cover.
- Discounts – across major brands in retail, health, wellbeing and leisure.
- Health checks – access to unlimited video GP consultations 7 days a week and 500 onsite appointments each year (Birmingham and London clinics)
- Volunteering days – two days a year off work to volunteer for a worthy cause
- Free financial advice
- Salary sacrifice scheme for ultra-low emission cars (electric and plug in hybrids)
- Employee assistance programme
Please apply to the role by submitting your most up to date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.
Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.