Applications Support Analyst – Devon – up to £40,000 depending on experience.
Insure Recruitment are working with a leading Insurer who are looking for an experienced Support Analyst to join their IT team to undertake designated duties within the IT Department in accordance with the Company’s requirements.
The successful candidate will be responsible for -
Support internal customers by investigating and resolving application errors, data discrepancies and
queries and enhancing existing MS Access applications, Word templates and forms and Excel macros.
Liaise with software suppliers on the development of system enhancements to overcome known
problems or further fulfil user requirements.
Assist the implementation of IT application projects. Provide technical input where required.
Process any user set up, ensuring that all necessary data and approval have been provided.
Participate in software testing for new releases where required and assist in defining acceptance tests for new and changed systems.
Undertake activities related to system maintenance and upgrades that are conducted in and out of
normal working hours.
Analyse data from systems and produce technical and business reports for consumption by
Management.
Work with Training in the provisions of content and knowledge for user training and training materials.
Monitor Spiceworks queues to ensure service requests and incidents across Group IT
application are dealt with in a timely manner.
Maintain interfaces, exports and imports, and ensure their smooth running where required.
Active involvement in user meetings and assist in presenting issues and solutions both orally and in
writing.
What they are looking for in the Application Support Officer:
Advanced knowledge of business database applications based on SQL or similar and adept at building database queries and reports based on relational databases, including usage of various join operations
Good knowledge of Microsoft Office 365 and Windows software including MS Access, VBA, Forms, Word Mail Merges and Excel macro’s.
Office 365 administration - provisioning, configuration, user management, application management,
deployment, security and mobile device management
General software, hardware and networking support knowledge demonstratable in an IT Support role including a good knowledge of Microsoft Windows Desktop Operating Systems, VMWare, Active
Directory and InTune.
Experience of Web API integration using PHP, JavaScript, XML
An IT technical background with experience of working in small teams maintaining & supporting core
business applications, including legacy applications
High level of communication skills (verbal and written) with the ability to explain complex issues clearly and communicate with a wide range of internal customers
Ability to use own initiative for troubleshooting and problem solving, to work under pressure to meet deadlines and to respond positively to change
Adhere to controls and information and IT security policy and procedures to ensure compliance with
regulatory and internal requirements.
Experience at positively managing key IT vendor and partner relationships
Experience of “low code” application configuration
Autonomy: To work under general supervision. To use discretion in identifying and resolving complex
problems and assignments. To determine when problems should be escalated to a higher level.
Complexity : Involvement in a broad range of work, sometimes complex and non routine, in variety of environments. Ability to identify and match solutions with requirements.
To plan, schedule and monitor own work (and that of others where applicable) competently within
limited time horizons and according to health and safety procedures.
Effective communication skills: to contribute fully to the work of the team and with staff and suppliers.
To fully understand Policies and Procedures and ensure they are adhered to.
Comply with the Company Policy on Information Security and Acceptable Use.
To undertake all other duties as reasonably required and directed.
Behaviours:
Comply with FCA Regulations.
Comply with the FCA’s Treating Customers Fairly principle including:
Acting in an honest and open manner at all times with both clients and the Company.
Acting with integrity by demonstrating fairness and impartiality,
To enhance your role by undertaking appropriate training and personal development courses, as required.
SKILLS REQUIRED:
Excellent customer service skills and telephone manner,
Effective communication skills, both verbal and written,
Ability to identify and respond appropriately to an individual’s level of understanding,
Ability to persuade and influence others.
Please apply to the by role submitting your most up to date CV. If your application is successful, we will be in touch within 2 working days of receiving your job application to discuss the opportunity in more detail.
Due to the overwhelming application response, should you not hear from us within 5 working days then please assume that your application has been unsuccessful.